Organizations must have a system to capture the voice of the customer and build their products and processes with reduced development lead time and meet the customer specifications which would lead to customer satisfaction. QFD eliminates the play of any subjective or judgemental factors and quantifies all the parameters against measurable outputs.
QFD is a way of transforming the demands of the end-customers, with an objective of achieving lesser developmental lead time and enhancing the quality of product. The detailed training program makes the candidates aware of the QFD approach and methodology and lets them improve their organisation service or product through VOC as valid inputs.
The participants will be able to
This program enlightened us about the importance of knowing your customer demands. I recommend it as one of the basic courses that one must go through before doing any business.
The workshop brilliantly covered all the aspects of how to collect, analyse and implement the Voice of Customer in your business activities to improve quality.
Lucid explanation and study material. Kudos for maintaining a lively environment during the training to make it interactive and improve our processes.
This program can be further customized after understanding your requirements. Write to us by clicking the button below and we would be happy to tailor a course as per your industry needs.I am Interested!